If you have any problems with our product:

• Make sure you are using the most recent version;
• Please read our FAQs (Frequently Asked Questions);
• If you still can't solve your problem, please contact our support team. Just inform us about the following if you try to contact us:
  • Version (from About section)
  • Where did you get this software?
  • Is there a Firewall or an AntiVirus software installed on your machine?
  • Operating system, including service packs and the third installed.
  • Description of your problem (as much information as possible to retrieve the problem), you can email us the error image (screenshot) to help us address your problems.
  • Any additional information, which may help.

We'll try to help you as soon as possible, usually in one or two business days. If you have any comments or suggestions for the next release, please feel free to post them to us.

Very frequently, we are receiving mail delivery errors (mailbox is full, etc.) due to problems with your mailbox. So if you can't receive any response from us during a quite long time, please contact us again at: support (at) joyfax.com.